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Repair

We're extremely proud of our team of certified technicians. With over 60 years of combined experience, including Microsoft MCSE and Compaq ASE, our technicians are the best in the industry. That’s why we can offer our “Certified Pre-owned Guarantee” with confidence. All pre-owned and used networking products are guaranteed to be in excellent working and physical condition when they leave Compurex.

  • 6,000 sq ft. Repair and Test Facility — Within our 20,000 sq ft warehouse facility, we have a dedicated static-neutral state-of-the-art environment.
  • Tracking — We record the serial numbers and revision level of all components by the model number.
  • We repair and service a wide range of options and accessories — From processors to memory modules, storage accessories to legacy products, all of our product handling processes meet or exceed industry guidelines for safety and anti-static protection.
  • Live network testing — Our switched network test environments have Alpha and Intel based test platforms.
  • Everything is tested before it is released — Nothing leaves our facility until it passes our rigorous certification process that includes a multi-point inspection. Only when we can issue a clean bill of health does a product leave our facility and earn a Certified Pre-Owned guarantee.

Repair Service Details

  • Hours: Monday Through Friday 8:30am-5:30pm. Compurex provides repair services at our facility only and does not provide on-site repair at customer location(s).
  • Rates: During normal business hours, we charge our standard hourly rate ($75/hour) plus shipping costs to and from our facility and parts (unless otherwise negotiated). We offer Priority Service for after hours and Holidays which is billed at time and a half and double time rates respectively.
  • Warranty: All repair work comes with a  90 Day Warranty.